Job Details

Located on the outskirts of historic Royal Leamington Spa in the heart of the Warwickshire countryside, Mallory Court is one of the Midland's finest luxury hotels and conference venues.

A stunning 30 bedroom manor house set in 10 acres of grounds, and with a number of accolades both for the hotel itself and for the award-winning cuisine of Simon Haigh, Mallory is the epitome of a quintessential English Country House Hotel. Mallory Court Hotel is proud to have been a member of Relais & Chateaux since 1983.

We are seeking experienced F&B staff to join our friendly team.

You will be responsible for serving guests food and drink throughout the Knights Suite and Brasserie to the agreed standards.

 Main responsibilities:

1.  To ensure that the agreed standards of service, cleanliness and security are maintained in all areas.
2. Through staff training ensure the safe and correct use of equipment and cleaning materials.
3.  To be fully aware of all menu items
4. To be fully aware and competent in making all beverages offered
5. To take customer orders correctly and promptly
6. To advise customers correctly and confidently on their choices
7. To issue guests bills and take payment
8. To ensure Brasserie is prepared and ready to open for business at 12pm
9. To set up and serve tea, coffee and pastries to the agreed standard
10. To meet with all Conference Organisers to run through timings and the set up and communicate any changes to the appropriate department, i.e. Kitchen, Reception, Events
11. To ensure the kitchen are aware of break times
12. To ensure that all orders are placed on a Monday
13. Carry out all mise en place for the week ahead according to function sheets
14. To be available to attend to customers needs and ensure the highest standards of customer care at all times.
15. To assist with Brasserie service when needed
16. To assist with functions when needed
17.  To carry out any reasonable requests made by a member of management.

 Health & Safety

 You must ensure that all Health & Safety regulations are adhered to at all times, this includes the fire procedures and COSHH regulations, all of which you will be made aware of. Please ensure that you report any faults or infringements of these procedures or act immediately where appropriate to correct them. You have a duty to carry out work so that you never put yourself or others at risk, creating a safer working environment for everyone.

 Training & Development

 You will be provided with all the relevant statutory training required for you to carry out your role safely and further training requirements will be discussed at your personal development review.

 All staff are expected to contribute to the business by taking responsibility for the delivery of consistent service excellence to clients thereby exceeding their expectations.