Job Details
Royal Leamington Spa, Warwickshire, CV33 9QB
Mallory Court is an award-winning, privately owned, country house hotel. Set in 10 acres of gardens in the heart of the Warwickshire countryside, Mallory has a worldwide reputation for luxury and excellence.
We are currently seeking a Head Receptionist.
Overview of the role
To ensure all guests are greeted with genuine warmth to the hotel, to work in an efficient manner to maximise sales, ensure all guests are aware of Hotel and locality
To be responsible for helping to manage and co-ordinate the Reception department whilst ensuring exceptional levels of customer service at all times.
Main Responsibilities
To provide a supervisory management function to the Reception Department
To act as a role model to reception staff, supporting, motivating and promoting good staff relations.
To welcome guests to the Hotel with a professional and friendly manner.
To inform and up sell the products and services that are available to the guest during their visit.
To carry out the duties of the Early and Late shifts as per shift reports
To deal with any requests in an efficient and courteous manner.
To ensure guests are presented with their accounts and any queries are dealt with promptly and professionally.
To control and be aware of the room status to ensure maximum room sales on a daily, weekly and monthly basis
Ensure all financial procedures are adhered to and shift balances at the end of shift
To ensure that security is maintained with respect to Money, Keys, Guest and Hotel property
To answer the switchboard and deal with all incoming calls in the correct manner, both internally and externally.
To be knowledgeable of the hotels reservation system, ensuring all bookings are entered correctly with correspondence kept up to date.
Liaise with all departments as and when required to ensure efficiency throughout the hotel is promoted.
Ensure brochure displays are kept up to date and the correct information is displayed.
If you have a proven track record of hotel reception and currently hold a senior position within this area, then please send through your CV and a covering letter of application asap!
