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Front of House Host (Reception)

At a Glance

The 4 AA Star Arden Hotel in the heart of Stratford-upon-Avon, is looking for a Front of House Host to join the team.

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In the Detail

Front of House Host – The Arden Hotel

An opportunity has arisen for a Front of House Host to join The Arden Hotel, our 4AA Silver Star property, in Stratford-Upon-Avon, Warwickshire.

What you’ll be doing?

As Front of House Host, you will ensure an exceptional guest experience across all Front of House areas during your shift, working predominantly with the Reception team but also working within our Food & Beverage department. This is a multi-skilled role, offering an excellent opportunity for you to flourish and develop in these key areas of our business. Leading by example, you will deliver a friendly, professional and memorable service to all of our guests.
You will ensure the department is prepared and organised for service, carry out Early and Late shift procedures upon Reception, answering the switchboard and handle enquires and any guest questions with a professional and approachable manner.

What you’ll need?

The successful candidate for this role will be professional, knowledgeable and dedicated to delivering fantastic experiences to our guests and hotel residents.
You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.
You will have previous experience in the hospitality industry, specifically food and beverage, meeting, greeting and interacting with guests, ideally in a fast-paced restaurant environment.

What’s in it for you?

Eden Hotel Collection offers fantastic opportunities for anyone looking to progress their career within the hospitality industry. All of our employee’s receive an individual learning pathway with an opportunity to ‘Grow with Eden’ for professional and personal development, alongside being coached and mentored by some of the best in the industry.

If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you.

Perk of Eden:

• 31 days annual leave entitlement, rising to 33 days with service;
• Stay & Dine – £50 BB per room 50% off food & 25% off drinks
• Spa & Shop – Discounted products and treatments
• Merlin Entertainment discount;
• Service charge/gratuities
• EHC recognition scheme with the opportunity to earn £50 rewards;
• Employee of the Quarter – £75 reward.

What makes The Arden great? – Our Awards!
• AA Small Hotel Group of the Year 2014/2015
• Four AA Silver Stars for the levels of comfort and hospitality
• Two AA Rosettes for our creative cuisine
• Hotel of the Year – Coventry & Warwickshire Tourism & Culture Awards 2016
• Stratford In Bloom – Winners of Hotel Category 2017
This is a great time to join a fantastic hotel and start your career with the Eden Hotel Collection.

All applicants must be eligible to live and work in the UK.

32 hours per week, £13,562.00-£15,260.00 per year

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