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Night Porter – 32 Hours Per Week

At a Glance

Mallory Court Hotel & Spa in Leamington Spa, is looking for a Night Porter to join this 4 AA red star property set in the heart of Warwickshire. As Night Porter, you will have a key position in the arrival experience of our late check-in guests, welcoming them in a warm and friendly manner and assisting with luggage to their rooms. Operating on the front line, you will be a real ambassador of our company and committed to consistently delivering a first-class experience.

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In the Detail

Night Porter

We are looking for a Night Porter who is as passionate about hospitality as we are to join the award-winning team at Mallory Court Hotel.

What you’ll be doing?

As Night Porter, you will have a key position in the arrival experience of our late check-in guests, welcoming them in a warm and friendly manner and assisting with luggage to their rooms. Operating on the front line, you will be a real ambassador of our company and committed to consistently delivering a first-class experience.

You will provide an inspirational service, ensuring total guest satisfaction whilst also identifying opportunities to upsell products and services that are available, maximising sales where possible.

Maintaining a high level of cleanliness is key, whilst also assisting with set up of function rooms or dining areas as required. Ensuring the security of all guests and hotel property and to work within the Hotel’s Fire, Health and Safety Guidelines at all times is essential.

What you’ll need?

The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents.
You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.
A warm and welcoming personality is key, with high standards of professionalism and a drive to provide a memorable experience for each and every guest.

What’s in it for you?

Eden Hotel Collection offers fantastic opportunities for anyone looking to progress their career within the hospitality industry. We are a young, exciting and rapidly expanding company, with a real sense of team spirit and passion for our industry.

Benefits include:
• 31 days annual leave entitlement, rising to 33 days with service;
• Discounted hotel stays including within the spa and food and beverage departments;
• Service charge/gratuities;
• Meals on duty;
• Merlin Entertainment discount, with more exciting benefits to launch later this year.

This is a great opportunity to join us on our journey with Elan Spas and Eden Hotel Collection.

All applicants must be eligible to live and work in the UK.

Part time, 32 hours per week

Salary: £14,000 – £14,800 per annum

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