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At a Glance

The Greenway Hotel & Spa in Cheltenham, is looking for a Night Porter to join the team at our 4 AA red star hotel in Gloucestershire. As Night Porter, you will have a key position in the arrival experience of our late check-in guests, welcoming them in a warm and friendly manner and assisting with luggage to their rooms. When you work for Eden, we want you to feel you receive the very best in industry perks. From discounts on Eden stays dining and Spa to Merlin Entertainment discounts, nothing makes us happier than hearing of how our team have made the most of these rewards.

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In the Detail

Night Porter – The Greenway Hotel

An opportunity has arisen for a Night Porter to join The Greenway Hotel, our 4AA Red Star property, in Cheltenham, Gloucestershire.

What you’ll be doing?

As Night Porter, you will have a key position in the arrival experience of our late check-in guests, welcoming them in a warm and friendly manner and assisting with luggage to their rooms. Operating on the front line, you will be a real ambassador of our company and committed to consistently delivering a first-class experience.

You will provide an inspirational service, ensuring total guest satisfaction whilst also identifying opportunities to upsell products and services that are available, maximising sales where possible.

Maintaining a high level of cleanliness is key, whilst also assisting with set up of function rooms or dining areas as required. Ensuring the security of all guests and hotel property and to work within the Hotel’s Fire, Health and Safety Guidelines at all times is essential.

What you’ll need?

The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents.
You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.
A warm and welcoming personality is key, with high standards of professionalism and a drive to provide a memorable experience for each and every guest.

What’s in it for you?

Eden Hotel Collection offers fantastic opportunities for anyone looking to progress their career within the hospitality industry. All of our employee’s receive an individual learning pathway with an opportunity to ‘Grow with Eden’ for professional and personal development, alongside being coached and mentored by some of the best in the industry.

If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you.

Perks of Eden:

• 31 days annual leave entitlement, rising to 33 days with service;
• Stay & Dine – £50 BB per room 50% off F&B
• Spa & Shop – Discounted products and treatments
• Merlin Entertainment discount;
• Service charge/gratuities
• EHC recognition scheme with the opportunity to earn £50 rewards;
• Employee of the Quarter – £75 reward.

What makes The Greenway Hotel & Spa great? – Our Awards!

• AA Small Hotel Group of the Year 2014/2015
• 4 AA Red Stars for the levels of comfort, service and hospitality
• 3 AA Rosettes
• Achieved a 5-bubble star rating for our spa

This is a great time to join a fantastic hotel and start your career with the Eden Hotel Collection.

All applicants must be eligible to live and work in the UK.

Salary: £16,500 – £17,500 per annum.

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