At a Glance
Mallory Court Hotel & Spa in Leamington Spa, is looking for a Receptionist to join this 4 AA red star property set in the heart of Warwickshire. As Receptionist, you will have a key position in the arrival experience and stay of our guests, with the ability to shape their first and last impressions, from your initial warm greeting assisting check-in, through to ensuring they leave happy and content at check-out. When you work for Eden, we want you to feel you receive the very best in industry perks. From discounts on Eden stays dining and Spa to Merlin Entertainment discounts, nothing makes us happier than hearing of how our team have made the most of these rewards.Apply
In the Detail
Part Time Receptionist
We are looking for a Receptionist who is as passionate about hospitality as we are to join the award-winning team at Mallory Court Hotel.
What you’ll be doing?
As Receptionist, you will have a key position in the arrival experience and stay of our guests, with the ability to shape their first and last impressions, from your initial warm greeting assisting check-in, through to ensuring they leave happy and content at check-out.
You will provide an inspirational service, ensuring total guest satisfaction whilst also identifying opportunities to upsell products and services that are available, maximising sales where possible.
You will answer the switchboard and deal with all incoming calls in the correct manner, both internally and externally. Liaising with all departments as and when required to ensure efficiency throughout the hotel.
What you’ll need?
The successful candidate for this role will be professional, knowledgeable and dedicated to delivering 5* service.
You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with clients and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.
You will be someone with a keen eye for numbers, driven by the desire to maximise sales and profitability. As well as a natural people person, who is motivated by seeing the team succeed.
What’s in it for you?
Eden Hotel Collection offers fantastic opportunities for anyone looking to progress their career within the hospitality industry. We are a young, exciting and rapidly expanding company, with a real sense of team spirit and passion for our industry.
• 31 days annual leave entitlement, rising to 33 days with service;
• Discounted hotel stays including within the spa and food and beverage departments;
• Service charge/gratuities;
• Meals on duty;
• Merlin Entertainment discount, with more exciting benefits to launch later this year.
This is a great opportunity to join us on our journey with Elan Spas and Eden Hotel Collection.
All applicants must be eligible to live and work in the UK.
Salary: £13,000 – £14,000 per annum
CV’s will be held on electronic file for a period of 6 months. Should you wish for this to be removed sooner, then please contact us on 01789 610025.