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Resort Administrator

At a Glance

An opportunity has arisen for a Resort Assistant to join our Award-winning 5AA Red Star Resort, Bovey Castle, in North Bovey, Devon. On a daily basis, you will be responsible for the activities online diary and establishing a relationship with future guests to assist them with any needs for their upcoming stay. You will create an outstanding first impression by being the face of the Hotel and giving great customer service. Where required, it will also be necessary to step in to help run, set up or assist with the activities within the hotel.

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In the Detail

What you’ll be doing?

As Resort Administrator you will be responsible for the resort desk, consistently delivering Eden Hotel Collection’s standards in the guest experience.

On a daily basis, you will be responsible for the activities online diary and establishing a relationship with future guests to assist them with any needs for their upcoming stay.

You will also need to be comfortable holding sessions within our activities department (Archery, Air Rifles, Cider and Sloe Gin Making and more) – all training will be provided.

You will create an outstanding first impression by being the face of the Hotel and giving great customer service.

What you’ll need?

The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents.

You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.

What’s in it for you?

Eden Hotel Collection offers fantastic opportunities for anyone looking to progress their career within the hospitality industry. All of our employees receive an individual learning pathway with an opportunity to ‘Grow with Eden’ for professional and personal development, alongside being coached and mentored by some of the best in the industry.

If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you.

Perks of Eden:

• 31 days annual leave entitlement, rising to 33 days with service
• Stay & Dine – £50 BB per room 50% off F&B
• Spa & Shop – Discounted products and treatments
• Relais & Chateaux F&B and discounted stays – both UK and international
• Merlin Entertainment discount, including Warwick Castle, London Dungeon, Alton Towers and more!
• Use of our gym facilities
• Service charge/gratuities
• Recommend a friend and get £250
• EHC recognition scheme with the opportunity to earn £50 rewards
• Employee of the Quarter £75 EHC Voucher reward

What makes Bovey great? – Our Awards!

• Award Winning 5AA Red Star Hotel
• 3 AA rosettes Great Western Restaurant
• 1 AA rosette Smiths Brasserie
• Gold Award – Hotel of the Year, South West Tourism Excellence Awards 2018/19
• Bronze Award – Restaurant of the Year, South West Tourism Excellence Awards 2018/19
• Gold Award – Large Hotel of the Year, Visit Devon Tourism Awards 2018/19
• Gold Award – Spa, Pampering & Wellbeing Experience of the Year, Visit Devon Tourism Awards 2018/19
• Silver Award, Restaurant of the Year, Visit Devon Tourism Awards 2018/19
• Bronze Award – Dog Friendly Business of the Year, Visit Devon Tourism Awards 2018/19
• Large Hotel of the Year – English Riviera & South Devon Tourism & Hospitality Awards 2018/19
• Fine Dining Experience – English Riviera & South Devon Tourism & Hospitality Awards 2018/19
• Spa & Wellbeing – English Riviera & South Devon Tourism & Hospitality Awards 2018/19
• Best Hotel in the West Country – Best Loved Hotels Awards 2018/19
• Caterer People Awards 2019 – Emerging Talent Initiative for Elan Spa Academy

This is a great time to join a fantastic hotel and start your career with the Eden Hotel Collection.

All applicants must be eligible to live and work in the UK.

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