At a Glance
The Spa at The Greenway Hotel in Cheltenham, is looking for a Spa Receptionist to join their award winning team to cover a period of maternity leave. As Spa Receptionist, you will ensure our customers feel welcome and at ease the moment they come through the door. Whether they visit the gym, have a personal training session, or a day of relaxation and spa pampering planned, it's your warm and friendly greeting that sets the tone for our customer's experience – one we want to ensure is simply marvellous. When you work for Eden, we want you to feel you receive the very best in industry perks. From discounts on Eden stays, dining, and Spa to Merlin Entertainment discounts, nothing makes us happier that hearing of how our team have made the most of these rewards.Apply
In the Detail
Spa Receptionist – The Greenway Hotel – 9-12 months Maternity Cover
An opportunity has arisen for a Spa Receptionist to join The Greenway Hotel, our 4AA Red Star property, in Cheltenham, Gloucestershire.
What you’ll be doing?
As Spa Receptionist, you will ensure our customers feel welcome and at ease the moment they come through the door. Whether they visit the gym, have a personal training session, or a day of relaxation and spa pampering planned, it’s your warm and friendly greeting that sets the tone for our customer’s experience – one we want to ensure is simply marvellous.
You’ll take treatment bookings and payments, answer membership and treatment enquiries and work closely with the therapy team to ensure a busy day runs like clockwork in our spa. You’ll also support your manager to maximise revenue through proactive product sales and careful treatment diary management.
You will provide information on hotel services and most importantly, as their host, make our guests feel welcome and help them unwind during their stay.
What you’ll need?
The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first class experiences to clients. You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with clients and team members alike.
You will have a natural flair and a passion for providing a luxurious level of service. Direct experience with hotel or Spa businesses is not required, though some knowledge of the industry would be beneficial.
The ideal candidate must be able to work flexible hours, including weekends and bank holidays.
What’s in it for you?
Eden Hotel Collection offers fantastic opportunities for anyone looking to progress their career within the hospitality industry. All of our employee’s receive an individual learning pathway with an opportunity to ‘Grow with Eden’ for professional and personal development, alongside being coached and mentored by some of the best in the industry.
If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you.
Perk of Eden:
• 31 days annual leave entitlement, rising to 33 days with service;
• Stay & Dine – £50 BB per room 50% off F&B
• Spa & Shop – Discounted products and treatments
• Merlin Entertainment discount;
• Service charge/gratuities
• EHC recognition scheme with the opportunity to earn £50 rewards;
• Employee of the Quarter – £75 reward.
What makes The Greenway Hotel & Spa great? – Our Awards!
• AA Small Hotel Group of the Year 2014/2015
• 4 AA Red Stars for the levels of comfort, service and hospitality
• 3 AA Rosettes
• Achieved a 5-bubble star rating for our spa
This is a great time to join a fantastic hotel and start your career with the Eden Hotel Collection.
All applicants must be eligible to live and work in the UK.
Salary between £7.70 – £8.21 per hour, 40 hours per week
CV’s will be held on electronic file for a period of 6 months. Should you wish for this to be removed sooner, then please contact us on 01789 610025.