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Spa Reservationist

At a Glance

Elan Spa at Mallory Court in Leamington Spa, are looking for a Reservationist to join the latest luxury spa in Warwickshire The role of the Reservationist is to ensure all guests are greeted with genuine warmth to the hotel, to work in an efficient manner to maximise sales, ensure all guests are aware of Hotel and locality. When you work for Eden, we want you to feel you receive the very best in industry perks. From discounts on Eden stays dining and Spa to Merlin Entertainment discounts, nothing makes us happier than hearing of how our team have made the most of these rewards.

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In the Detail

Love Life – Love Your Job – Join the Team

We are looking for a Spa Reservationist who is as passionate about hospitality as we are to join the award winning team at Mallory Court Hotel.

Located on the outskirts of historic Royal Leamington Spa and Warwick in the heart of the Warwickshire countryside, Mallory Court is one of the Midland’s finest luxury hotels, conference and wedding venues. A stunning 42 bedroom manor house set in 10 acres of grounds, with a number of accolades both for the hotel itself and for the award-winning cuisine, including 3 AA rosettes, Mallory is the epitome of a quintessential English country house hotel, proud to have been a member of Relais & Chateaux since 1983. Eden Hotel Collection is a privately-owned collection of hotels and spas situated across 5 counties. The group includes four Elan Spas, specialising in delivering a luxurious guest experience. Elan Spa at Mallory Court partners with ESPA, Cotswold based product house Ila and ORLY nails.

What can you expect from us?

Eden Hotel Collection offers fantastic opportunities for anyone looking to progress their career within the hospitality industry. We are a young, exciting and rapidly expanding company, with a real sense of team spirit and passion for our industry. We expect a lot from our team and in return we invest in you, with a wide choice of learning and development workshops. We also offer a generous staff rate at hotels and spas within the collection, competitive pay, a lovely working environment and the chance to learn from some of the best in the industry. Other benefits include; gratuities, meals on duty, childcare vouchers, Merlin Entertainment discount, refer a friend bonus plus internal recognition awards such as out Red Star Awards scheme and Employee of the Quarter.

What makes Mallory great? – Our Awards!
• AA Small Hotel Group of the Year 2014/2015
• Muddy Stilettos Awards 2017 – ‘Muddy Warwickshire Award’ for ‘Best Day Spa’.
• Bronze for Excellence – Visit England Awards 2015
• AA Noteable Wine List
• 4 AA Red Stars for the levels of comfort, service and hospitality

Our ideal candidate will be responsible for the day to day efficient management of spa bookings, ensuring all guests are greeted with genuine warmth to the hotel, and working in an efficient manner to maximise sales. At Mallory Court it is ALL about the care and attention given to our guests, being 100% customer focused with a ‘can do’ attitude, sense of humour, alongside an eye for detail.

This is a great time to join a fantastic hotel and start your career with the Eden Hotel Collection.

All applicants must be eligible to live and work in the UK.

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