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COVID-19 Safety Information

The Policy below and FAQ’s applies to all Eden Hotel Collection properties.

We are delighted to announce we’ve re-opened our hotel & spas at Bovey Castle, Mallory Court, The Arden Hotel, The Greenway Hotel & Spa & Brockencote Hall Hotel.

Wellbeing and safety is now at the forefront of everything we do for you and our teams.

Important highlights relevant to your stay include:

Please be advised that in England, you must now wear a face covering in public areas of hotels.  We will require you to wear a face covering on arrival, when walking through the hotel or at Reception.  Once seated at a table in one of our lounges, restaurant or bars you will be able to remove the face covering.

Currently, the following services are either unavailable or temporarily suspended in our hotels until further announcements from the Government:

Things may look a little different whilst we adapt to the current situation, but please be assured that we will continue to look after you in true Eden style.

You can find all the latest updates here, and we’re delighted to share with you our re-opening plans that detail our approach to safety measures and some changes to our services as we look forward to welcoming you back.

Are the hotel Spas open?

Following the latest Government announcement our Spa and gyms re-opened on Saturday 25th July 2020.  We are working closely with UK Spa Association and Espa guidelines to ensure the safety of members and guests.  For bookings, or more information, please contact our hotels directly.  See further FAQ’s listed below.

Are the hotels open for Weddings?

Following the latest Government announcement, we can host civil ceremonies and we will be working with the guidelines from our local registrars.

A sit down meal for up to 30 guests will now be permitted.  Seating arrangements must follow social distancing guidance, meaning that at most two households (including any support bubbles) are seated together and social distancing is maintained between these groups.

Over time, the Government will assess whether gatherings of this type for other purposes can be made possible and when larger wedding receptions can take place.

If you’d like any more information and have questions, please do call or email the specific Hotel.

We’ve prepared some of our frequently asked questions here…

Have you amended your cancellation policies? 

To help you book with confidence we have extended our cancellation policies so that hotel bookings can be cancelled or transferred up to 48 hours prior to arrival.

Advanced purchase rates can be transferred with your deposit used as a credit towards a new date.

To help reassure our guests in this time of uncertainty we are offering free cancellation or transfer of bookings should the Government guidelines change and you’re no longer able to travel.

If you’d like any more information and have questions, please do call or email the specific Hotel.

Now you have re-opened, what can we expect?

I have a Wedding or an event coming up – should I be contacting you?

If your Wedding or event cannot currently go ahead, we will contact you and will gladly find an alternative date in the future, so your Wedding or event can still go ahead as planned.

From 1st August, civil ceremonies are permitted for no more than 30 people and subject to Covid-19 secure guidelines. A sit-down meal, for no more than 30 people is now allowed, with restrictions.  Over time, the Government will assess and communicate when larger wedding receptions can take place.

I have a voucher that is due to expire/expires whilst you are closed, does this mean it is no longer able to be redeemed?                             

Guests who have digital and paper vouchers purchased directly from our online system which are due to expire while our hotels are closed have had their vouchers automatically extended. Please contact the Hotel of your choice to re-book.

What social/physical distancing measures are you putting in place for your guests and staff?

We are introducing a number of measures to help social/physical distancing which include:

We’re no longer able to greet you warmly with a handshake or hug, but rest assured we will now be raising our imaginary hat and are delighted to welcome you!

What additional cleaning measures have you put in place?

When you check in to our hotels, you can be confident that we have set an even higher standard of cleanliness. This includes:

How are you supporting your staff?

How does the reservation process differ now?

Prior to your arrival we will send you a confirmation letter and request certain information to be returned to us – this includes a visitor health questionnaire, a concierge form and a registration card.  We’ll then follow up with a pre-arrival call to finalise details and exact procedures in advance of your stay.

How will Check In and Check out work?

Can I book a table in the Restaurant?

What dining experiences will be available?

What will the Spa experiences be?