COVID Safety Information


The Policy below and FAQs applies to all Eden Hotel Collection properties.

Eden Hotel Collection will be ensuring that our hotels allow us all to continue to take collective responsibility, protecting yourself whilst protecting others. We’re delighted to share with you our approach to Well-being and safety.  We look forward to welcoming you to our hotels.

Important highlights relevant to your stay include:

Things may look a little different whilst we adapt to the latest Guidelines, but please be assured that we will continue to look after you in true Eden style.

Other FAQ’s 

Have you amended your cancellation policies? 

To help you book with confidence and to reassure you, we have extended our cancellation policies.  Hotel bookings made on a flexible rate can be cancelled or transferred up to 48 hours prior to arrival at no cost.  Hotel bookings made on an advance purchase rate with prepayment can be transferred to a new date and prepayments will be used as a credit against your new reservation.  (Rates for new dates may vary from original booking).

If you would like any more information and have questions, please do call or email the specific Hotel.

I am attending your New Year’s Eve celebration – should I be contacting you?

Following EHO guidance, guests attending our New Year’s Eve celebrations will be required to show an NHS COVID Pass and one of the following applies:

Without evidence of one of the above on arrival, unfortunately our teams cannot allow you entry to the event.

I have a wedding coming up – should I be contacting you?

We ask all our couples to contact their guests to advise the following:

Please note we regularly and routinely ventilate all public areas.

I have a voucher that expired whilst you were closed, does this mean it is no longer able to be redeemed?                             

Guests who have digital and paper vouchers purchased directly from our online system which were due to expire while our hotels were closed have had their vouchers automatically extended. Please contact the Hotel of your choice to re-book.

What social/physical distancing measures are you putting in place for your guests and staff?

We have introduced several measures to help social/physical distancing which remain in place and include:

What additional cleaning measures have you put in place?

When you check in to our hotels, you can be confident that we have set an even higher standard of cleanliness. This includes:

How are you supporting your staff?

How does the reservation process differ now?

Prior to your arrival we will send you a confirmation letter with visitor health information.  We will ask for certain information to be returned to us, including our concierge form and registration card.  We’ll then follow up with a pre-arrival call to finalise details and exact procedures in advance of your stay.

How will Check In and Check out work?

What dining experiences will be available?

What will the Spa experiences be?