COVID Safety Information

   

The Policy below and FAQs applies to all Eden Hotel Collection properties.

Whilst we appreciate the lifting of all remaining Covid restrictions in England, Eden Hotel Collection will continue to ensure that our hotels allow us to take collective responsibility, protecting yourself whilst protecting others, for the time being. We are delighted to share with you our continuing approach to well-being and safety.  We look forward to welcoming you to our hotels and thank you for your continuing support.

Important highlights relevant to your stay include:

Other FAQ’s 

Have you amended your cancellation policies? 

To help you book with confidence and to reassure you, we have extended our cancellation policies.  Hotel bookings made on a flexible rate can be cancelled or transferred up to 48 hours prior to arrival at no cost.  Hotel bookings made on an advance purchase rate with prepayment may be transferred to a new date if you are displaying symptoms of Coronavirus, and prepayments will be used as a credit against your new reservation.  (Rates for new dates may vary from original booking).

If you would like any more information and have questions, please do call or email the specific Hotel.

What social/physical distancing measures are you putting in place for your guests and staff?

Whilst no longer mandatory, we aim to continue in creating a greater sense of space which is at our discretion and includes:

What additional cleaning measures have you put in place?

When you check in to our hotels, you can be confident that we have set an even higher standard of cleanliness. This includes:

How are you supporting your staff?

What will the Spa experiences be?